Who we are
This website and all associated services are operated by Jaandaar.AI, a software and AI solutions company headquartered in the United Arab Emirates. References to "Jaandaar.AI", "we", "us", or "our" throughout this policy mean this entity.
For purposes of UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL"), Jaandaar.AI acts as the data controller for personal data we collect directly. Where we deploy AI agents or software solutions on behalf of business clients, we may act as a data processor — addressed separately in Section 5.
Scope of this policy
This policy applies to personal data collected through: (a) our public website and marketing pages; (b) account registration and login flows; (c) direct interactions with our AI agent products; and (d) any communications you initiate with us.
It does not govern personal data processed by our clients using Jaandaar.AI's technology as a platform. If you are the end-user of a business that has deployed our AI agents, the privacy policy of that business governs your data — though we describe our processor role in Section 5.
Data we collect
| Category | Examples | How collected |
|---|---|---|
| Identity & contact | Full name, email address, company name, job title | Contact form, account registration |
| Account credentials | Email, hashed password, authentication tokens | Registration and login |
| Usage & technical | Browser type, IP address, pages visited, session duration, device type | Server logs, analytics (if enabled) |
| Communications | Content of messages, support requests, enquiries | Contact form, email correspondence |
| AI interaction data | Prompts, responses, session context within our agent products | Direct product use — see Section 5 |
| Billing information | Billing address, invoice details | Provided by you — payment card data processed by our gateway only; we do not store it (see Section 8) |
We do not collect special categories of data (health, biometric, political, religious), and we do not knowingly collect personal data from individuals under 18 years of age.
How we use your data
| Purpose | Legal basis (UAE PDPL) |
|---|---|
| Responding to enquiries and providing requested services | Performance of contract / legitimate interests |
| Creating and managing user accounts | Performance of contract |
| Delivering and improving our AI products | Performance of contract / legitimate interests |
| Sending transactional communications (account alerts, invoices) | Performance of contract |
| Sending service updates or product news (opt-out available) | Legitimate interests |
| Detecting and preventing fraud or abuse | Legitimate interests / legal obligation |
| Complying with applicable law and regulatory requests | Legal obligation |
We do not sell, rent, or trade your personal data to third parties for their own commercial purposes.
AI agent processing
Jaandaar.AI builds and deploys AI agent and automation solutions. This creates two distinct data processing relationships:
| Our role | When it applies | What this means |
|---|---|---|
| Data controller | You interact directly with Jaandaar.AI (our website, our platform, your own account) | This policy applies in full. We determine the purpose and means of processing. |
| Data processor | You interact with an AI agent deployed by one of our business clients | We process data on behalf of and under instructions from that client. Their privacy policy governs your rights. We maintain a Data Processing Agreement with all such clients. |
In both cases, interaction data (prompts, responses, session context) is used solely to operate the relevant agent session. We do not use end-user interaction data to train shared or public AI models without explicit consent.
If you are interacting with an AI agent on a third-party platform powered by Jaandaar.AI and have a privacy concern, contact the business that deployed the agent in the first instance.
Legal bases for processing
Under the UAE PDPL, we process personal data on one or more of the following bases: performance of a contract to which you are party; compliance with a legal obligation; protection of vital interests; our legitimate interests where not overridden by your rights; or, where required, your explicit consent.
Where we rely on legitimate interests, those interests are: operating and securing our platform, responding to enquiries, and improving our services. You may object to processing on this basis at any time (see Section 10).
Third-party services
We use the following third-party providers. Each processes data under their own terms and is subject to their own privacy obligations.
| Provider | Purpose | Policy |
|---|---|---|
| Web3Forms | Contact form delivery | web3forms.com/privacy |
| Google Maps | Embedded maps (if used) | policies.google.com/privacy |
We will update this table whenever we add material new providers. We do not permit third-party providers to use your data for their own marketing purposes.
Payments
Payment processing functionality is planned for a future release. When live, all card and financial transactions will be handled by a PCI-DSS compliant third-party payment gateway. Jaandaar.AI will not store, log, or have access to full payment card numbers. Billing address and invoice records will be retained for legal and accounting purposes.
This section will be updated with the payment processor name and link to their privacy policy before payment processing goes live.
Data retention
| Data type | Retention period |
|---|---|
| Contact form submissions | 24 months from last correspondence, unless an ongoing relationship exists |
| Account data | Duration of account, plus 12 months after account closure |
| AI session / interaction logs | 90 days from session date, unless required for an active support matter |
| Technical & server logs | Rolling 90-day window |
| Billing & invoice records | 7 years, in accordance with UAE commercial law |
At the end of the relevant retention period, data is securely deleted or anonymised. You may request earlier deletion subject to the conditions in Section 10.
Your rights
Under the UAE PDPL, and to the extent applicable, you have the following rights regarding your personal data:
Request a copy of personal data we hold about you
Correct inaccurate or incomplete data
Request deletion, subject to legal retention obligations
Ask us to limit how we process your data
Receive your data in a structured, machine-readable format
Object to processing based on legitimate interests
To exercise any of these rights, email privacy@jaandaar.ai. We will acknowledge within 5 business days and respond substantively within 30 days. We do not charge a fee for legitimate requests. We may ask you to verify your identity before acting.
Cross-border transfers
Our infrastructure and some third-party providers may process or store data outside the UAE. Where personal data is transferred internationally, we take steps to ensure an adequate level of protection is in place — through contractual safeguards, applicable data protection laws of the recipient country, or other legally recognised mechanisms under the UAE PDPL.
You may request details of the safeguards in place for any specific international transfer by contacting us at the address in Section 15.
Security
We implement technical and organisational measures appropriate to the risk level of our processing activities, including access controls, encryption of data in transit (TLS), and regular review of our security practices. No method of transmission over the internet is completely secure; we cannot guarantee absolute security but commit to notifying affected individuals and relevant authorities of any material breach in accordance with our legal obligations under the UAE PDPL.
Cookies & analytics
Our website may use cookies and similar technologies for essential site functionality (session management, authentication) and, where enabled, aggregated analytics to understand how visitors use the site. We do not use advertising, cross-site tracking, or third-party behavioural cookies. You may manage or disable cookies through your browser settings; disabling essential cookies may affect site functionality.
Changes to this policy
We may update this policy to reflect changes in our practices, technology, or applicable law. Material changes will be communicated by updating the effective date at the top of this page and, where appropriate, by direct notification to registered account holders. Continued use of our services after a posted update constitutes acceptance of the revised policy.
Contact & complaints
For any privacy-related questions, requests, or concerns, please contact privacy@jaandaar.ai.
If you are not satisfied with our response, you have the right to lodge a complaint with the UAE data protection authority or, where applicable, the supervisory authority in your country of residence.